Frequently Asked Questions
Find clear answers about airport transfers in Türkiye, bookings, prices, payments, drivers and the GetRide travel experience.
01In which cities does getride.tr operate?+
We primarily serve Istanbul, Antalya, Izmir, Mugla, Ankara, Trabzon and all across Turkey.
02How can I book a VIP transfer with getride.tr?+
You can easily make a reservation by downloading our app or through our website.
03How far in advance should I book a VIP transfer?+
You can book anytime – 1 week or 1 month in advance. The price never changes after confirmation.
04Can I change my reservation? (Date, time, location)+
Yes, you can change it free of charge.
05Can I book multiple vehicles at the same time?+
Yes. You can make separate reservations for yourself, your friends, or your family at the same time.
06How can I cancel my reservation? Is there a cancellation fee?+
You can cancel your reservation free of charge up to 24 hours before the scheduled transfer start time.
07What vehicles are available in getride.tr's fleet?+
VIP Sedan (3 passengers), VIP SUV (4 passengers), VIP Van (8 passengers), VIP Luxury Van (6 passengers), VIP Midivan (10 passengers), VIP Midivan Long (16 passengers), and Minibus (27 passengers) options are available.
08Is there a minimum distance or time requirement for intercity VIP transfers?+
No, there is no distance limitation. You can create a request for any route you wish.
09Can I rent a vehicle by the hour?+
Yes, you can rent a vehicle by the hour or by the day with a professional chauffeur. For multi-day rentals, you can inform the driver of your schedule each day.
10How are prices determined? Does the price change afterwards?+
Prices are offered by local carriers in your selected location based on your destination and passenger count. The price you confirm never changes afterwards. No extra fees will be requested.
11Are the prices inclusive of VAT?+
Yes, the price you pay is all-inclusive.
12Do you offer special pricing for group transfers?+
Yes. Event organizers can arrange all vehicles for their guests through the platform. Special pricing is available for weddings, conferences, tours, and other group transfers.
13What payment methods are accepted?+
We accept credit card, bank transfer, payment link, and cryptocurrency (USDT).
14Is my credit card information secure? What security infrastructure is used?+
Yes, your information is secure. We use the infrastructure and guarantee of Turkey's largest bank, Is Bankasi.
15Is payment required at the time of booking?+
Yes, payment must be made at the time of reservation.
16Does getride.tr issue corporate invoices?+
Yes. You can track all transfers of your employees from a single screen and receive a consolidated invoice for your company at the end of the month.
17What information is needed for a corporate invoice? When is the invoice issued?+
Your company name, tax number, and address are sufficient. Invoices can be issued immediately or as a monthly consolidated invoice upon request.
18Do you offer B2B partnerships for hotels, agencies, and companies?+
Yes, B2B partnership opportunities are available.
19What happens if my flight is delayed? Will I be charged extra?+
The platform tracks your flight in real time using your flight code. If needed, the vehicle waits free of charge, or your carrier will send a similar or better vehicle. The new driver will wait at the exit with a sign bearing your name. No price difference is charged.
20Where will I meet my driver at the airport?+
The driver will be waiting for you at the exit gate with a sign bearing your name. You can also track your driver's live location on the platform.
21What is the waiting time for arriving passengers?+
For domestic flights, there is a 60-minute waiting time from the moment the plane lands. For international flights, the waiting time is 90 minutes.
22Can I see my driver and vehicle in advance?+
You can see your vehicle in the offers you receive. After making payment, you will also be able to see your driver.
23Will the driver contact me before the trip?+
You can message or call your driver through the platform. Our app supports this feature.
24Can I bring extra luggage? What if I exceed the capacity?+
You must adhere to the large and small luggage quantities you specified when making the reservation.
25Can I request a child seat?+
Yes. You can request a child seat, baby seat, or booster seat when requesting offers.
26Can I request a female driver?+
Yes, you can choose a female driver from the available offers.
27Can I travel with my pet?+
Yes, but you must specify this in the notes section when making your reservation.
28Does the vehicle have Wi-Fi, charging ports, or refreshments?+
The features available in the vehicle are clearly stated in each offer. You should choose your vehicle accordingly.
29Is getride.tr safe?+
getride.tr is Turkey's most reliable VIP transfer platform. We offer transparent pricing, no hidden payments, and the best payment infrastructure.
30Does getride.tr have operating licenses and insurance?+
Yes. We hold an operating license from the Ministry of Tourism and TURSAB. All vehicles have passenger transportation permits, seat insurance, traffic insurance, and comprehensive insurance from the Ministry of Transport. Our drivers hold SRC 2 certificates and psychotechnical reports.
31How are carriers verified / approved on getride.tr?+
Carriers are approved only if they possess all documents required by Turkish Labor Law (SRC2, psychotechnical report, insurance, comprehensive insurance, etc.).
32Do I have passenger insurance?+
All vehicles have the required insurance coverage.
33Where can I download the getride.tr app?+
You can download it from the Google Play Store and iOS App Store.
34How can I book without the app?+
You can make a reservation through our website getride.tr. Notifications will be sent to you via email.
35How can I reach customer support?+
You can call us at +90 850 255 8080 or reach us via WhatsApp on the same number, 24/7. You can also contact us through the contact section of our website. Supported languages: Turkish, English, Arabic, and Russian.
